Privacy Policy for fixqueue

At fixqueue (the 'Site'), accessible from fixqueue.site, we prioritize the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use it, and your rights in relation to that information. Effective as of January 1, 2025.

1. Information We Collect

We may collect personal information that you provide when you submit repair requests or communicate with us, including your name, email address, phone number, and details about your location and the repair issue.

2. How We Use Your Information

Your information is used to process and track repair requests, improve our ticketing services, and respond to your inquiries. We do not use your data for any purpose other than those described in this policy.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.

4. GDPR Compliance

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): You can request deletion of your personal data when it is no longer necessary.
• Right to Restrict Processing: You can request limitation of how we use your data.
• Right to Data Portability: You can request transfer of your data in a structured, commonly used format.
• Right to Object: You can object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us using the information below. We will respond within one month of receipt of your request.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Third-Party Services

We may use third-party service providers to help us operate our Site and perform related services. These providers only have access to data necessary to carry out their functions and are bound by confidentiality obligations.

7. Childrens Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from minors.

8. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be effective immediately upon posting on this page, with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out:

fixqueue
301 Front Street West
Toronto, ON M5V 2T6, Canada
Phone: +14162209644
Business ID: 087649460

For inquiries and data requests, please use our contact form.