Get answers to common questions
Frequently Asked Questions
fixqueue is a web-based ticketing tool designed to log, track, and manage repair requests in small buildings, helping managers and service staff stay organized.
You can sign up for a 14-day free trial with full access to fixqueue features. No credit card is required to start your trial and explore the platform.
Yes. fixqueue allows you to create custom ticket categories, assign priorities, and define status labels to match your maintenance workflow.
fixqueue is mobile-friendly and accessible via any modern web browser on smartphones and tablets, ensuring you can manage tickets on the go.
Residents and staff can submit repair requests through a simple web form or via email notification integration, which automatically generates a ticket.
Absolutely. Tickets can be assigned to individual staff members or groups with due dates and priority flags for clear accountability.
Yes. You can generate reports on ticket volume, average response time, status distribution, and maintenance history to improve building upkeep.
Our support team is available Monday through Friday, 9 AM to 5 PM ET. We respond to inquiries via email and live chat through the fixqueue dashboard.
fixqueue offers API access and can integrate with common email platforms and notification services to streamline your existing systems.
Data is stored in a secure environment with encrypted connections. Regular backups and access controls protect your maintenance records.
Our plans support unlimited users, so you can add as many staff or residents as needed without extra fees.
Yes. You can upgrade or downgrade your plan at any time from your account settings. Billing adjusts pro rata for plan changes.
You can cancel from your billing page at any time. Your access remains active until the end of your paid period.
New users receive access to our online knowledge base, setup wizard, and optional onboarding sessions to help you get started quickly.
Terms of Service and Privacy Policy are available at fixqueue.site/terms and fixqueue.site/privacy.